While our products are among the most reliable in the industry, there are times when service or technical advice is required. Throughout the world, Klein Side Scan Sonar and HarborGuard Waterside Security and Surveillance Systems are in use daily. If you require technical assistance, please call us 24 hours a day/7days a week at (+1) 603.893.6131 or via email at .
Q. What is the standard warranty for Klein Side Scan Sonar Systems?
A. Side Scan systems sold by Klein Marine Systems are manufactured to the highest quality standards and are warranted against defects in materials and workmanship under normal use for a period of one year from the date of shipment.
Q. How do I locate and download the most recent version of Klein’s SonarPro® Software?
A. The latest released version of Klein’s SonarPro® is always available on our website. To download, go to Products – Software Downloads. Click on Download / Knowledge base. Contact Klein for a password at (+1) 603.893.6131.
Q. Does Klein offer a Side Scan Sonar system for use with ROVs and/or AUVs?
A. Klein has two systems that are in use on Underwater Unmanned Vehicles (UUV). The Klein UUV 3500 is a single beam, dual-frequency lightweight system that offers high-resolution and excellent range. The Klein AUV 5000 is a high-resolution, dynamically- focused, multi-beam system that can be used on Autonomous Underwater Vehicles (AUVs) and Remotely Operated Vehicles (ROVs). Both systems are available with optional Bathymetry capabilities. Detailed specifications are available on this website.
Q. Can Klein Side Scan Sonar Systems be operated out of the water?
A. Yes, but only for short periods of time to allow functional testing on the deck. Typically, a Klein system should not be run for a maximum of 20 minutes in the air.
Q. How do I contact Klein for Support or Technical Questions?
A. If you prefer, you can use this website to ask questions. A trained technician will respond to all questions. Email support at . Klein also offers 24/7 Telephone coverage. Klein also offers training courses on-site and at our Klein office that are available for those who wish to become experts in side scan usage and image/data interpretation.
Q. Why is a Multi-Beam Side Scan Sonar better than Multi-Pulse Side Scan?
A. Multi-beam side scan sonar technology provides the ability to tow the system at high speeds (from 10 to 15 knots depending on the model) while maintaining high-resolution bottom images. While Multi-Pulse technology also provides the ability to tow at high speeds, along track resolution is significantly sacrificed. For each additional pulse that is transmitted, along track resolution is degraded by a factor of two.
Q. What is the best responder to purchase for my System 3000?
A. Klein’s responder, Part Number 14103295 is fully integrated for use with a System 3000. You can use this website to request a specification sheet, pricing and availability.
Q. Can a Magnetometer be integrated with the Klein Side Scan Sonar?
A. Of course, Klein Systems 5000 V2, 3000, 3000H, and 5900 support the use of a Magnetometer.
Q. Does Klein offer a Sub-Bottom Profiler?
A. Yes. Klein offers a sub-bottom profiler that is used in concert with a System 3000. With the Klein sub-bottom profiler attached the system becomes a Side Scan/Sub Bottom Profiler System. All display data is viewed Top Side through use of Klein’s SonarPro software.
Q. Will Klein supply the proper winch to be used with the Klein Side Scan?
A. Yes, Klein can supply a fully integrated package of the proper side scan product with the correct winch and cable based on your planned operation/use. (Click on contact us for detailed information and you will receive a return call to ascertain your operational needs.) Klein will only recommend the right tool for the right job.
Q. We are a local Police/Fire Rescue Department with a limited budget. What is the best Side Scan system for shallow water search and recovery?
A. The Klein System 3900 was compared by the U.S. Department of Homeland Security against equivalent systems. The Klein system was rated the highest of all manufacturers. The final report is available by clicking on the following link (SPAWARSYSCEN Side-Scan Sonar Comparative Assessment.)
It should be noted that in addition to local Police and Fire Rescue Departments, the System 3900 has been purchased by many friendly foreign governments as well as the U.S. and foreign militaries. Klein is pleased to supply our customer list as a reference: Klein 3900 Owners & Operators. The HydroScan® was introduced in 2012 and it is specifically targeted at shallow water search and recovery applications.
Q. When using a K-Wing II Depressor with a S5000V2 does the safety cable feed through the hole in the depressor or does it pass over the rear edge of the depressor?
A. The safety cable should pass over the rear edge of the depressor.